| Organisation |
LARGE FINANCIAL REGULATOR - ASIA |
| Type of Study |
Needs & expectations of financial market players, concerning their main regulator |
| The problem or opportunity |
The regulator required a benchmark of its main target audiences' perceptions of its performance as a regulator, in addition to their needs and expectations for services from the regulator |
| Approach |
- A series of internal workshops and depth interviews with professional practitioners in the marketplace established the key issues and a depth of qualitative understanding of them
- A telephone administered quantitative survey in two languages was conducted
|
| Result |
- A range of benchmarks was established for key regulator performance indicators
- Detailed and important recommendations were developed to assist the regulator with its policies and programs, with special attention to market communications related recommendations
|
