MEDIA INDUSTRY - CUSTOMER TESTING (Case #2)

Organisation COMMERCIAL TELEVISION NETWORK
Type of Study Testing acceptability of TV presenters and pilot program
The problem or opportunity Considering launch of new lifestyle program. Wanted to maximise likelihood of success by understanding acceptability by segments and presenters, then tailoring content accordingly.
Approach Various research techniques:
  • Discussion groups among consumers
  • Perception Analyzer™
Result
  • Clearly illustrated the level of appeal of segments and presenters
  • Identified drivers of attitudes
  • Program to be launched in 2005
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